Refund policy
LAST UPDATED: October 17, 2026
This Return and Refund Policy explains when and how you can request a refund for products purchased from BuyOnceBiz at https://buyoncebiz.store. BuyOnceBiz is operated by Mohamed Essanhaji, Sole Proprietorship, 1155 Vantassell St, Bathurst, NB E2A 4C7, Canada.
Every product we sell is a digital product: Google Sheets and Excel templates delivered electronically by download link. Because nothing physical is sent, there is no item to send back. Refunds are handled entirely by email, as described below.
This policy should be read together with our Terms of Sale, Terms of Service, and Shipping Policy, which explains how digital delivery works.
1. Why Digital Products Are Treated Differently
Once a template file has been downloaded, it cannot be taken back. For this reason, purchases are generally final once you have accessed or downloaded your files. We still want every customer to be satisfied, so we offer refunds in the situations listed in Section 2, and we respect every right you have under the consumer-protection laws of your country.
2. When You Are Eligible for a Refund
2.1 Before you download
If you have not opened or downloaded any file from your order, you may request a full refund within 14 days of your purchase date, for any reason.
2.2 Faulty or damaged files
If a file is corrupted, will not open in current versions of Google Sheets or Microsoft Excel, or contains broken formulas that prevent it from working as described, please contact us. We will first try to fix the problem or send you a corrected file. If we cannot resolve the issue within 7 days of your request, you will receive a full refund.
2.3 Product not as described
If the product you received is materially different from its description on our website, for example a template listed in your Vault is missing, contact us within 14 days of purchase. We will supply the missing content or issue a full or partial refund.
2.4 Duplicate or accidental purchases
If you accidentally bought the same Vault twice, or bought a lower Vault and then upgraded to a higher one within 14 days, we will refund the duplicate or the lower-priced purchase.
2.5 Delivery failure
If you never received your download link and we are unable to deliver it within 3 business days after you contact us, you are entitled to a full refund.
3. When Refunds Are Not Available
Except where the law of your country requires otherwise, we do not offer refunds when:
- the files have been downloaded and work as described, and you have simply changed your mind;
- you purchased the wrong product but have already downloaded it (we are happy to help you upgrade instead);
- the issue is caused by software, devices, or accounts outside our control, such as an outdated spreadsheet program, after we have provided reasonable help; or
- more than 14 days have passed since your purchase, unless Section 2.2 or 2.5 applies.
4. Customers in the European Union (Including the Netherlands)
4.1 Your 14-day right of withdrawal
If you are a consumer residing in the European Union, you have a legal right to withdraw from a purchase of digital content within 14 days of the date the contract was concluded, without giving any reason.
4.2 How the right of withdrawal ends for digital content
Because our products are digital content supplied immediately, at checkout you will be asked to confirm, by ticking a box, that:
- you expressly request that delivery of the digital content begins immediately, before the 14-day withdrawal period ends; and
- you acknowledge that you lose your right of withdrawal once delivery has begun.
We will confirm your consent and acknowledgment in your order confirmation email. If you give this consent and the download link is delivered, your right of withdrawal ends. If you do not give this consent, or if we fail to confirm it, your 14-day right of withdrawal remains in place.
4.3 How to withdraw
To exercise your right of withdrawal while it applies, send a clear statement of your decision to baderfanrico@outlook.fr, including your name, order number, and purchase date. You may use the following model text:
"To BuyOnceBiz, 1155 Vantassell St, Bathurst, NB E2A 4C7, Canada, baderfanrico@outlook.fr: I hereby give notice that I withdraw from my contract for the following digital content: [product name], ordered on [date], order number [number]. Name: [your name]. Date: [date]."
We will refund all payments received from you without undue delay, and no later than 14 days after we receive your withdrawal notice, using the same payment method you used for the original purchase.
Your statutory rights regarding faulty or non-conforming digital content under EU law apply in addition to this policy and are not affected by the end of your withdrawal right.
5. Customers in Canada and the United States
Nothing in this policy limits any right you have under the consumer-protection laws of your province, territory, or state. Where those laws give you greater rights than this policy, those laws apply.
6. How to Request a Refund
- Email baderfanrico@outlook.fr with the subject line "Refund Request" and your order number.
- Briefly explain the reason for your request. For faulty files, include a screenshot of the problem and the name of the spreadsheet program you used.
- We will reply within 2 business days to confirm whether your request is approved, or to help fix the issue.
You can also reach us by phone at +1 506-828-2345, Monday to Friday.
7. How Refunds Are Paid
Approved refunds are issued to the original payment method, in Canadian dollars (CAD), within 5 business days of approval. Depending on your bank or card provider, it may take an additional 5 to 10 business days for the funds to appear. Any currency conversion fees charged by your bank are outside our control. When a refund is issued, your licence to use the refunded templates ends, and you agree to delete any copies you have made.
8. Chargebacks
If you have a concern about a charge, please contact us before filing a dispute with your bank. Most issues can be resolved quickly by email. This does not limit your right to contact your bank or card issuer.
9. Changes to This Policy
We may update this policy from time to time. The version in effect at the time of your purchase applies to that purchase. The date at the top of this page shows when it was last updated.
10. Contact
BuyOnceBiz
Mohamed Essanhaji
1155 Vantassell St, Bathurst, NB E2A 4C7, Canada
Email: baderfanrico@outlook.fr
Phone: +1 506-828-2345
See also: Privacy Policy · Terms of Service · Terms of Sale · Shipping Policy · Legal Notice
LEGAL REVIEW NOTICE
This document was prepared as a template for BuyOnceBiz and is not legal advice. Before publishing it, have it reviewed by a qualified legal professional familiar with consumer-protection and privacy law in Canada (including New Brunswick), the United States, and the European Union (including the Netherlands).
Clause that most needs review: Section 4.2, the EU withdrawal waiver. It is only valid if your Shopify checkout actually collects the customer's express consent and acknowledgment (for example with a required, unticked checkbox) and your order confirmation email confirms it. Also confirm whether the EU "withdrawal function" requirement that took effect in June 2026 applies to your store, and confirm that the voluntary 14-day refund window in Section 2.1 is a commitment you want to make.